Handmade Items Returns and Refunds Policy:

Handmade Items: Certain items available for purchase on our website are handmade with care and craftsmanship. Due to the unique nature of handmade products, they are not eligible for returns or refunds unless they arrive damaged or defective. We carefully inspect each handmade item before shipment to ensure quality, but variations in color, texture, and design may occur, adding to the individuality of each piece.

Shipping Rates:

a. Handmade Items: Handmade items purchased from Palace Hotel & THE LOBBY are shipped within the United States only. The shipping fee for handmade items is $10 per order.

Free Pickup:

Customers located in the vicinity of Palace Hotel & THE LOBBY have the option to select free pickup at our location during the checkout process. Once your order is ready for pickup, we will notify you via email or phone to schedule a convenient pickup time.

International Shipping:

At this time, we only ship handmade items within the United States. We do not offer international shipping for handmade items. However, some other items may be eligible for international shipping. Please contact us at thelobbysalida@gmail.com for inquiries regarding international shipping options.

Contact Us:

If you have any questions or concerns about our shipping policy, please don't hesitate to contact us at thelobbysalida@gmail.com. We are here to assist you and ensure a smooth shopping experience with Palace Hotel & THE LOBBY.

Thank you for your support.